Frequently Asked Questions
lb999 FAQ — Answers to All Your Questions
From opening an account to withdrawals, security, and live games — whatever question you have about lb999, you will find a detailed answer on this page.
Whether you are new to lb999 or experienced, questions can come up at any time. How to create an account, what to do if you forget your password, how long withdrawals take, why KYC verification is needed — clear and straightforward answers to all these questions are organised below. If you cannot find your question, contact our 24/7 live chat support directly.
Member Account
Account Questions
Opening an account at lb999 is very simple. Go to the lb999 Login page and enter your mobile number, preferred username, and password in the registration form. Once you submit the form, an OTP will be sent — verify it and your account will be active. A welcome bonus is also available after your first deposit.
A username must be 6–18 characters long, using a combination of English letters and numbers, and must be unique. A password must be at least 8 characters long and must include uppercase letters, lowercase letters, and a number. It is best to avoid easily guessable passwords (such as 123456 or your date of birth).
Click the "Forgot Password" option on the login page. Enter your registered mobile number and an OTP will be sent. Once the OTP is verified, you will be able to set a new password. If your mobile number has changed, contact us via live chat or at [email protected].
After logging into your account, go to Profile Settings to request a change. However, changing your name usually requires identity verification (KYC), as it must match the name on your wallet and bank account. For any issues, get help via our 24/7 live chat.
Yes, you can log in to lb999 from a new device. For security, an OTP may be sent the first time you log in from a new device. Verify it and you will gain access. If you ever log in from an unfamiliar or public device, remember to log out when your session is done.
Security & Privacy
Security Questions
A strong password should contain all four of these elements: uppercase letters (A–Z), lowercase letters (a–z), numbers (0–9), and special characters (!@#$). Keep the password at least 12 characters long and do not use the same password on multiple sites. Changing your password every few months keeps your account more secure.
Yes. lb999 uses SSL (Secure Socket Layer) encryption, which keeps your personal information, payment details, and session data fully protected. If you see a lock icon before the site URL in your browser, the connection is secure. We never sell your information to third parties.
Never give your OTP or mobile banking PIN to anyone. No lb999 staff member or support agent will ever ask you for an OTP, password, or bKash/Nagad PIN. If anyone asks for these, it is fraudulent — disconnect immediately and notify our support team.
Always confirm in your browser's address bar that the URL is lb999.mom — any other spelling or domain could be a fake site. Do not log in to or share any information on suspicious sites. We only provide services on the official domain. If in doubt, write directly to [email protected].
If you notice unauthorised logins, strange transactions, or changes in your account, change your password immediately and notify us via our 24/7 live chat or at [email protected]. Our security team will investigate quickly and help secure your account.
Live Dealer Games
Live Casino Questions
In a live dealer game, a real person acts as the dealer and the entire game is broadcast live via high-definition cameras. You place bets in real time through your screen while the dealer deals cards or spins the roulette wheel. It gives you a land-based casino experience — from home.
Baccarat is actually quite simple. You place one of three bets — "Player wins", "Banker wins", or "Tie". The dealer gives two cards each to the Player and the Banker; whoever has a total value closest to 9 wins. The card values follow their own counting rules — 10s and face cards count as zero.
Absolutely. lb999's live casino is fully mobile-friendly. The site works well in the browser of any Android or iOS smartphone. For the best experience, use a stable internet connection (4G or Wi-Fi) so the live video runs smoothly.
Yes, each live table has specific minimum and maximum betting limits. Tables with lower limits are available for new players, and tables with higher limits are available for experienced or high-level players. Check the table information before starting a game and choose a table that suits your budget.
Yes, both games are available at lb999. Teen Patti is a popular South Asian card game — you win by beating opponents with the best three-card hand. In Andar Bahar, a card is placed on the table and players bet on which side — 'Andar' or 'Bahar' — a card of the same value will appear. Both are fast and fun.
Withdrawal Questions
Withdrawal Questions
The minimum withdrawal amount at lb999 is ৳500. Withdrawal requests below this amount cannot be made. However, if you have a sufficient balance, you can make multiple withdrawals. When withdrawing, make sure your wallet or bank account details are correct.
Withdrawals at lb999 are generally completed within 5 to 30 minutes. Withdrawals via bKash, Nagad, and Rocket are the fastest. Bank transfers may take a little longer due to the bank's processing time. Having a verified account makes the process smoother.
There are a few common reasons a withdrawal request stays 'Pending' — such as KYC verification not yet being complete, wagering requirements on a bonus not being met, or a mismatch in wallet details. If the funds do not arrive within the expected time, contact us via live chat and we will resolve it quickly.
Yes. Withdrawals at lb999 are available 7 days a week, 24 hours a day. bKash, Nagad, and Rocket mobile banking methods work at the same speed at night or on holidays too. For bank transfers, there may be a slight delay depending on the bank's working days.
Yes, but you must meet the wagering requirements. For example, if you receive a ৳1,000 bonus on a ৳1,000 deposit, you must wager 20 times that ৳1,000 bonus — that is ৳20,000 in bets — before winnings from the bonus become withdrawable. Wagering is calculated on the bonus amount only, not the deposit.
Identity Verification (KYC)
Identity Verification Questions
KYC (Know Your Customer) verification is important for two reasons — ensuring the security of your account and preventing money laundering or fraud. It confirms that the right person is operating the account. Once verification is complete, withdrawals and other benefits can be accessed without issues.
Verification can generally be done with a National ID (NID). A valid passport or driving licence may also be accepted. The document must be clear and readable — blurry or partial images are not accepted. Upload a clear selfie along with a clear photo of your document.
Yes, it must match. The name you provided on your lb999 account must exactly match the name on your bKash, Nagad, Rocket, or bank account. A name mismatch can hold up the withdrawal process. Use your correct and full name at the time of registration.
Yes. lb999 stores your KYC documents using SSL encryption and secure storage. This information is used solely for the verification process and is never shared with third parties. Read our privacy policy for more details.
If verification is rejected, you will generally be told the reason — such as a blurry image, a name mismatch, or an expired document. Reapply with the correct document accordingly. If you have any trouble, contact us via live chat or at [email protected] — our team will help you step by step.
Still have questions? We are always here
If you could not find the answer to your question here, contact our support team directly — assistance is available in both Bengali and English.
Live Chat — Available 24/7