lb999's Privacy Policy — Your Information Is Our Responsibility

lb999 is a trusted online gaming platform that provides cricket betting, live casino, and slot game services for users in Bangladesh. We give the highest respect to our users' privacy and are fully committed to protecting their personal information.

This Privacy Policy applies to lb999's website (lb999.mom) and all related services. By using our platform, you are considered to have agreed to the terms described below. If you do not agree with any part of this policy, please refrain from using our services.

This policy may change from time to time. For any significant changes, we will update the date on this page and, where necessary, notify registered users. We therefore recommend visiting this page regularly.

lb999 collects only the information necessary to provide services and manage accounts. We may collect the following types of information:

2.1 Automatically Collected Information

When you visit lb999's website, certain information is collected automatically. This includes data obtained through log files, cookies, pixel tags, and similar tracking technologies. This information is used to improve the site's performance and to make your browsing experience smoother.

2.2 Information from Third Parties

For identity verification and fraud prevention purposes, we may sometimes receive information from third parties such as identity verification agencies or payment processors. However, these third parties also follow their own privacy policies.

lb999 uses collected information only for legitimate purposes. We may use your information for the following reasons:

• Account Creation and Management: To create, verify, and maintain your user account.
• Service Provision: For gaming services, deposit and withdrawal processing, and bonus management.
• Identity Verification: To ensure account security and to prevent access by minors (under 21).
• Customer Support: To resolve your issues via live chat or email.
• Security and Fraud Prevention: To prevent unauthorised use of accounts and money laundering.
• Responsible Gaming: To identify unusual gaming behaviour and provide assistance.
• Platform Improvement: To conduct analytical research to improve the quality of our site and services.
• Communication: To keep you informed about important updates, policy changes, or account-related matters.

We never sell your personal information to third parties or distribute it for commercial purposes. Information is used solely to provide our services and to meet legal obligations.

lb999 does not share your personal information with third parties except in specific circumstances. Those circumstances are detailed below:

4.1 Service Provider Partners

To operate our services smoothly, we work with certain trusted third parties, such as payment processors (bKash, Nagad, Rocket, and associated banks), identity verification agencies, and technology infrastructure providers. These partners receive only the information needed to complete the relevant task and are bound by strict confidentiality agreements.

4.2 Legal Obligations

In the case of a court order, government directive, or legal claim, we may be required to provide necessary information to the relevant authorities. In such cases, we will always provide only the information that is legally required.

4.3 Business Changes

If lb999 undergoes any corporate change in the future (such as a merger, acquisition, or asset transfer), user information may be transferred to the relevant party. However, in such a case, the new owner will be obliged to ensure protection equivalent to this Privacy Policy.

4.4 With Your Consent

For any purpose other than those mentioned above, we will first obtain your explicit consent before sharing your information.

lb999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that make your next visit easier and more personalised.

lb999 applies industry-standard technical and organisational measures to protect user information. Our security framework includes:

• SSL/TLS Encryption: All data transfers between your browser and our servers are secured via SSL encryption.
• Encrypted Data Storage: Sensitive information (such as passwords and financial details) is stored in encrypted form.
• Access Controls: Only authorised staff can access specific information required for their designated tasks.
• Regular Security Reviews: We conduct regular security audits to identify and address potential vulnerabilities.
• Firewall and Intrusion Detection: Advanced network protection measures are active to prevent unauthorised access attempts.
• Staff Training: All our staff receive regular training on data protection.

While we strive to ensure the highest level of security, data transmission over the internet is not entirely risk-free. We therefore advise you to use a strong password and never share your login details with anyone.

lb999 retains your personal information only for as long as it is necessary to fulfil the relevant purpose or to meet legal obligations. In general:

• Information for active accounts is retained for the duration that the account remains active.
• Financial and transaction records are kept for a defined period as required by law.
• Even after account closure, some information may be retained for a certain period for potential dispute resolution or at the request of authorities.
• Once no longer needed, information is securely deleted or anonymised.

As a user of lb999, you have the following rights over your own information:

To exercise any of the above rights, please contact us. We will handle your request as quickly as possible.

lb999's services are for users aged 21 and over only. We do not knowingly collect information from any minor. We verify age during the registration process, and if there is evidence that a user is under 21, their account is immediately closed and the associated information is deleted.

Parents and guardians are advised to monitor their children's internet use. If you suspect that a minor is using our platform, please contact us.

lb999's website may contain links to third-party websites. These external sites have their own privacy policies over which lb999 has no control. We are not responsible for the privacy practices of those sites. You are advised to read their privacy policies before accessing any external site.

Similarly, during payment processing, you may be redirected to the bKash, Nagad, or Rocket platform. Those platforms follow their own privacy policies.

lb999 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:

• Update the "Last Updated" date on this page.
• Notify registered users via email or in-app notification.
• Display a clear notice on the site for important changes.

Continued use of the platform after a policy change will be taken to mean that you have agreed to the updated policy.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us using the details below.

If you believe that lb999 has violated your data protection rights and have not received a resolution after contacting us, you have the right to lodge a complaint with the relevant regulatory authority.